Refund and Returns Policy

Refund And Returns Policy

At Ashsmart, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

The item was purchased directly from http://ashsmart.ca/.
The item is in its original packaging, unused, and in the same condition as received.
The return request is made within 3 days from the date of delivery.
Proof of purchase is provided (order confirmation or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (e.g., food, flowers, newspapers, or magazines).
Personal care items (e.g., hygiene and beauty products).
Customized or personalized items.
Gift cards and downloadable software products.
Items marked as final sale.

3. Return Process

To initiate a return, follow these steps:

Contact our support team at info@ashsmart.ca with your order details.
Our team will provide a return authorization and shipping instructions.
Pack the item securely and send it back to the designated return address.
Once we receive the item, we will inspect it and notify you of the return status.

4. Refund Policy

Approved returns will be refunded to the original payment method within 7 business days.
Shipping fees are non-refundable.
If your refund is delayed, check with your bank or payment provider before contacting us.

5. Exchanges

If you received a defective or damaged product, we offer exchanges. Please contact us within 7 days of receiving the item to request an exchange.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service as we are not responsible for lost returns.

7. Contact Us

If you have any questions about our Returns and Refund Policy, contact us at:

Ashsmart
Address: 1412 – 20 Tuxedo Court Scarborough ON. M1G3S5 Canada
Phone: 6476072986
Email: info@ashsmart.ca

By making a purchase from our website, you agree to this Returns and Refund Policy.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.